(hereinafter referred to as "the Company") believes that it is essential to build a relationship of trust with our customers by always providing customer-oriented services based on our "Customer First" philosophy. In order to realize our "Customer First" philosophy, we hereby declare the following "Customer-Oriented Business Operation Principles".
1.Pursue the best interests of customers and appropriately manage conflicts of interest
2. Clarification of fees
3. Provide important information in an easy-to-understand manner
4. Provide services appropriate to the customer
5. Appropriate motivational framework for employees, etc.
Specific initiatives for "customer-oriented business operations" are as follows
1.Pursue the best interests of customers and appropriately manage conflicts of interest
Providing products with mandatory "evaluation reviews," killer content that eliminates information asymmetry.
For advisory services, software, e-books, and other products and services that we provide, we will display results measured at the prevailing market rate for those products and services for which actual performance can be measured.
In addition, we believe that the only way to resolve the asymmetry of information between financial service providers and customers is to visualize the evaluation of each product and service by customers.
Therefore, we will publish all customer reviews of our products and services without any modification (except for content that may violate the law) to help you make the most of your purchase. We will make all of your reviews public and use them to help you make a purchase.
2. Clarification of fees
Fees for advisory services are listed on the product page of the website, in the pre-contract document, and in the document at the time of contract execution.
3. Provide important information in an easy-to-understand manner
We will explain our products and services in detail on our product pages and in various transaction manuals.
All information provided to customers is checked by the Compliance Department to ensure that it complies with all relevant laws and regulations, and that there are no confusing or misleading expressions or statements that may cause misunderstanding. We will also ensure that all information complies with all relevant laws and regulations.
4. Provide services appropriate to the customer
We will provide appropriate explanations on our product pages so that our customers can obtain products and services that suit their needs.
5. Appropriate motivational framework for employees, etc.
We will strive to enhance our internal education and training programs to ensure that our employees always act with an awareness of "customer-oriented business operations" and provide high-quality services.
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